As you know, I am a very big advocate of laughter in our lives. I’ve gone into great detail over the past year about how I feel having the ability to laugh at yourself as well as the situations that life throws us. Laughter is the key to surviving and it is key to staying young on the inside no matter what is happening to the outside.
My other passion in life is helping others. Coaching, mentoring, inspiring, you name it. I love sharing the life lessons I have learned over the years. This sharing can be anywhere from leadership, business, and a whole variety of day-to-day living. I have a passion to be there for anyone regardless of age, sex, experience, etc. I can just listen or I can give advice. Most of all, I love to help people achieve their goals, their dreams, their ambitions and most of all, help them believe in themselves!
A few posts back I shared I was trying to figure out what I wanted to be when I grew up. While I haven’t discovered any answers to that question, I do know I should follow my passion and this is what it is. Helping others through my experiences.
Awhile back I began a journey of looking at putting together some learning materials based off the business side of my life. After a successful 25 years in leadership, I did learn a thing or two. 😀
I stopped and started the venture a couple of times, never liking the direction I was going. But I think I know what I was missing. I was missing the fun side of myself. I owe it to you the reader for reminding me of that. I owe it to you for re-inspiring me this time.
I have started my new blog. I hope many of you will not only check it out, but join me for my journey. I’d love for you to participate and add value.
Now that I’ve stirred up a hornets nest with just the question, let me continue with my journey and then I’ll get your thoughts.
I’ll start with this…..Education comes in two packages…One is learned from textbooks and one from hands on experience. Both are important. The textbooks explain the “why” behind the “I do”…… More on this in a bit….
As I explained yesterday, I was set to go to college right out of high school. Not really knowing what to do, I applied to Cal State Fullerton and to the University of California Irvine. I was accepted at both. Right before classes began, I choose not to go. I broke my mother’s heart. I was tired of sitting in classes learning stuff. I wanted to get out in the world and start experiencing and learning hands on. I had a job for a couple of years and I loved it.
As it turned out, I had just gotten a new job with a local home improvement store. I started moving up the ladder and even relocated an hour away when I was 18 (dragging my best friend). Soon everyone started jumping ship to this new HUGE home improvement warehouse everyone was going crazy over. I was one of the last to jump ship. But I did. Yes, I had just turned 20 years old, and I was about to begin a 22 year career with Home Depot.
Home Depot was still in its early years then. I joined the 63rd store. When I left, there was way over 2,000. It was fun being part of a new young company. The founders really believed in letting you own your store / department / area and let me tell you, you learned a lot about business. I credit the great business mind I have now to the lessons I learned through the years. Some I learned the hard way.
I was a sponge from day one. I loved it all. And during the course of time, I pretty much did it all too. My claim to fame if you will was being able to relate to being a cashier, a sales associate, a dept lead, an assist manager, a store manager since I had walked in all those shoes. Even when I left the stores I still spent quality time in various regional and divisional roles. I moved to three states and at one point got to be part of developing not only new stores, but helping to grow 9 states as part of the Pacific Northwest Division. Which by the way, spending time in Utah & Montana, definitely reinforced how much I hate being cold. LOL.
But I don’t tell you this to impress you. No, I tell you this to explain why even with great intentions, I ended up not going back to school “after my year off” (famous last words of many a teen).
I was so busy “experiencing” and “learning” and “growing” I thought I was learning all the stuff some college could teach me. I learned everything you could about Profit and Loss, Stats, Ordering, Managing, Leadership, Human Resources, you name it. Home Depot put me through some great training classes and even better, my passion became about teaching and developing others.
People would ask me, what do I want to be remembered for long after I left HD and I would always say the same thing. I want to be remembered as a coach, a mentor as someone who helped teach them great tools to be successful. And to toot my own horn for a moment, I think that is how I will be remembered.
Ok, great Tammy, how does this all tie into what the heck you are trying to say here????
At one point I was Director of Learning overseeing like 9 states. Our HRVP got promoted and I was given the temporary assignment of overseeing our HR Department. Lucky me got to do both jobs. And I LOVED it. I had a blast that year as we were going through an exciting time in HR for our company with lots of changes. I got exposure to even bigger things within our company that really drilled into my head the “big hat vs little hat” that is often going on in any company (Store needs vs Company needs).
Then I got hit by the bus. The decision I had made 17 years prior finally bit me in the butt. For the first time my 15 year career (at the time) I was not able to achieve a position I wanted due to a lack of a degree. Forget how successful I was in the role, I didn’t have the piece of paper that someone felt was more important than the experience and execution. I could not keep the position I had been working hard to make permanent. I was about to begin a series of lessons on College Degrees vs Experience.
Realizing that being mad wasn’t going to solve the situation, (don’t get me wrong, I was still hurt) I realized that I needed to make a decision, if I wanted that next level, I might have to get a degree. This was hard not because I hated school, I actually love learning. I think it was more mentally hard because it was a turning point in the company. For the first time it became about having a college degree vs experience. In most companies that might seem normal, but for our’s, it was famous for “kids” working their way up from cart pushers to Vice Presidents. And these were some fantastic minds who learned in the trenches.
So I enrolled in an online college to get my “degree” that would teach me more than I already knew. So I did what a lot of working adults do, I worked 50-60 hours a week, traveled (remember I covered 9 states at the time) and went to school on-line. What I discovered was, I was now spending thousands of dollars to learn the “book” reason behind what I already knew. I was in actual debates with people about how to correctly do something that I was doing and they “hoped” to do someday. It was crazy. But I pushed through.
After a year of doing this, I needed to make a change for family reasons and I took a step back career wise and moved to Arizona. The position was still great and I got to travel all over Arizona (even New Mexico for a year). However, during the transition and all that was on my plate traveling between Seattle and Arizona for a few months, I had to put school on hold. Once things settled down, I had to decide if and when I would return to school.
As life would have it, I didn’t. I had a lot going on and school costs racked up and there was a part of me that regretted going into debt all that money for a year to really not learn anything new. So I put it off again. Then a year or so later, I was hit in the face again by that same decision. Another position I was more than qualified for, was denied due to a piece of paper. I was even apologized too but “rules” were “rules”.
I remember the hurt I felt at the time that here I dedicated over half my life to a place, proved through my performance what I was capable of and a little piece of paper decided my fate once again.
But, as I’ve shared through my blog many times. I don’t dwell on the bad that happens. I try to learn from it and move on. I try to live my life without regrets. I made the best decisions I could at the time with the information I had. But if I was to have only one regret, it might be around this school decision.
Not that I didn’t go 25 years ago. I do not regret that. Had I gone, I never would have ended up at Home Depot and I never would have gained all the wonderful, valuable business and leadership knowledge I have. The lessons I learned about providing great customer service. I wouldn’t trade that for the world. I thank Bernie Marcus and Arthur Blank (founders of HD) for all they exposed me to and allowed me to do. I have no regrets about that decision. I loved my overall experience there.
My regret is not finishing the online courses once I moved to Arizona. Because once again the debate of Degree vs Experience is impacting my life.
As I stated yesterday, I am now looking to go back out into Corporate America. Guess what seems to be the #1 qualification on jobs that I am more than qualified for? You got it… Bachelor’s Degrees. Yes, the piece of paper is haunting me again. LOL.
Now it is about convincing someone that my experience is just as valuable as the paper. That the 22 years at HD and the almost 4 years of running my own business has more than given me the tools needed to be successful in many areas. My proven leadership, customer service and business skills would be a great asset to any company.
I do not write this long-winded (sorry) post to feel sorry for myself or to knock anyone that has worked hard to achieve their degree. I applaud those that have their degree. I know how hard it can be to learn new stuff in areas you may or may not have experience in. I know that someone who shows dedication to completing college will no doubt show that same dedication in learning the hands on experience they will gain.
My issue lies in the theory one is better than the other. Sure there are some jobs that you absolutely need the college experience before diving right in. But we have swung this pendulum too far. Businesses are foolish to turn away great experience just because someone lacks the degree. Businesses need a combination of both. Each brings a talent that is valuable and if hired right, will help any company exceed. Experience hits the ground running and making an impact, degrees will learn and grow into fabulous leaders. Those with both are definitely a prize.
I do not say this only because I am in this spot. No, I say this from experience. I’ve had the pleasure of working with those that achieved their degrees either first or later in life and I’ve had the pleasure of working with those that never did. Both sides have their fair share of idiots. Both sides have their share of exceptional leaders. But no matter how you slice it, the perfect person for the job is the one that has the ability to achieve the goals set out by the company and who help the company, its people and it’s customers to the next level. Regardless of how they got there.
I have often wondered through the years, how much great talent is missed by a company by either picking solely by experience or by college education. We say we want the best talent possible, but do we often miss out due to false beliefs that one is better than the other?
College Degree vs Experience???
I ask you…..
Is one really better than the other?
Thank you for hanging in there through my long post. (if you didn’t just skip to the bottom – which we know some of you did – LOL)
I promise to go back to my shorter ones now. But this has always been an important debate regardless of which side you are on. If talent is being missed due to false assumptions, we all pay the price.
Hopping off my soap box….. thanks for indulging me 😀
When we were little, people would ask us what we wanted to be when we grew up. Seemed like a simple question. Our imaginations run wild….Doctor, Lawyer, Cowboy, Ninja, Fireman (or woman), Superhero, Official Ice Cream Taster. Nothing was off-limits.
Well, I was one of those odd kids. I never knew. I knew only one thing. I wanted to be successful. I had no idea how, or what it looked like (other than visions of lots of money) but I never knew what I would be doing.
In my senior year when kids were deciding on college and what career paths to take. I was still at a loss. Being in honor’s classes, I was with all the kids who had their whole futures plotted out as lawyers, doctor’s, etc. These kids knew what they wanted and what schools they wanted to go to. They had it all mapped out. Not me. `
I had no idea. I waited till school was almost out to even apply for schools. When I was accepted, I was like “now what”? And much to my mother’s dismay, I chose not to go at the last-minute. I couldn’t imagine committing to four more years of school when I was clueless as to what was next. Like many kids, I decided to head out into the big bad world, with only my passion for excelling at what I do. I didn’t know what I would do, I just knew I would rock whatever it was.
So I set out on my path to success. Unsure of what I would be when I grew up. Knowing it would come to me when it was supposed to.
I ended up in a great job that I loved (more on that later) but I was still plagued by the never answered question of “What I wanted to be when I grew up?”.
When I “retired” after 22 years to take over my ice cream shop, I thought for sure inspiration would hit me on what I wanted to do with the next phase of my career as I ran my small business. Surely I would finally figure out what I wanted to be. After all, I had been pretty successful in so many different areas with Home Depot and now this small business, surely something would have taken over. The reality is, I loved all the things I was able to do and be a part of.
Now I am pondering once again, what I want to be when I grow up. I spent the past year trying to figure it out, but nothing would ever stick. I was right back where I was 25+ years ago trying to figure out this age-old question. Now I need to head back out into the business world. (Yes, even bribes with ice cream doesn’t pay the bills).
I’m looking at various areas, but really want to find a company I can love as much as I did Home Depot. I loved it there (ok, there might have been a time or two – but overall, I loved it). Do I go into areas I know I am great at? Do I try new things? I’d love to start a new business, but once again….doing what?
One thing I know for sure how to do is be me. I’m passionate about everything I do. I’m passionate about being the best at what I do. And I know I will be successful at whatever I end up doing.
I just wish I knew what I was going to be when I grow up?
Maybe since I always say remain a kid at heart, having an answer to this question would mean I could no longer be a kid heart, I’d have to be “gasp” a real adult. Maybe that is why I have mental block.
This week I will be doing a different type of post. This week I will be sharing some of my thoughts on this process to discover what I want to be and how I got here. I know each of our stories help others, so maybe some of you are facing or have faced the same thing.
Don’t worry, we will still have fun along the way. 😀
Today’s question is…..
Did you always know what you wanted to be when you grew up?
Right now I’m currently looking to add to my team here at the store. If I may brag for a minute, I have a great team. I make sure I hire the right person and then work with them prior to sending them out into the world. Normally they don’t leave unless their family drags them off to Iowa, they go off into the military for a cool haircut, or a great opportunity comes up that I push them to fly the coo-koo’s nest.
Due to this, I haven’t had to hire in over a year. Yet everyday teenagers saunter in looking for that first job. We are a small town, so there aren’t may places for them to go so basically every one of them passes through my doors at some point.
A couple of years ago I wrote a post when I had like 3 followers that was just too good to never be seen again. So I’m going to dust it off, put some new clothes on it and spritz some cologne and send it back out. It was definitely one of my more sarcastic moments. Hope you enjoy it.
Through the years I have hired hundreds and hundreds of people. I’ve probably interviewed thousands. I have always been amazed at what I have seen. I have even offered my advice too many and now after spending two 3 1/2 years watching teenagers walk into my store asking for jobs I feel it is important I share some key information with this demographic.
So here is my letter to the teenagers looking for a job:
Dear teenage or twenty somethinger,
Congratulations! You are either looking for your first job or your next one of many. Either way, the advice I’m about to share is meant to help increase your odds of me taking your seriously. As a business owner I think I speak for many others when I say the following:
First Impressions are very important.
Do you really need your posse of friends to escort you in? Is there safety in numbers?
Guys – Pull your freaking pants up! I do not need to see your cool boxers to determine if you will make a great fit for my team. I already know you don’t fit your pants.
I understand wanting to have piercings but just so you know, the cool piercing in your nose, your cheeks, your tongue, or the big gauges in your ears are not going to help you get a job serving the public. (Yesterday I had one with one in her nose, both her cheeks, under her lip and across her eyebrows – two words – OH MY!)
Special note on this one – I serve ice cream to kids, some of your piercings would scare the beegeebees about of the kiddies not to mention the mommies.
Tattoos – while yes they are a works of art and they symbolize important things to you I’m pretty sure I’m not going to hire you with the naked women down your arm or the skull and cross bones on your neck. And honestly, the THUG LIFE on your fingers, just ain’t working for me either.
See special note above about scaring the kiddies – not to mention freaking out the little tike’s mommy.
Attitude – Can you at least fake some enthusiasm? My lord some of you look miserable. I know its hot outside – but darn you look horrible. Its ice cream for Pete’s sake, it’s fun. If this is how you look wanting a job I’d hate to see what you look like after you get it.
But I understand – you’d rather be sitting on the couch playing your xbox, but mommy and daddy made you go looking for a job (especially you twenty somethings that haven’t left home yet)
Time to cut the apron strings.
You are the one I’m hiring, not your parents, so you need to be the one to come see me, to get the application, to fill it out. I’m not hiring mom or dad I’m hiring you. I don’t mind talking to them about it, but they can’t be the one to do all the work for you. It’s your butt that will be scooping the ice cream not theirs, so I want to talk to you.
Please share above tip with your parents
Ok, this letter (and post) is getting too long. I could go on and on. From not reading the application or maybe having an answer to a simple question like – Why do you want to work here? (HINT – know what store you are in before you open your mouth and words come out – look around first) And if one more person tells me they like Ice Cream I’m going to tell them, “That sucks, cuz next week we will be selling sandwiches instead”.
But, for a moment I’m going to stop being a smart ass and give you some good advice once you’ve done all the above and this works for everyone who wants to get hired regardless of your age:
Persistence pays off.
Just because you have dropped off the application doesn’t mean you never have to come back again. Stop by each week and show me you really want to work there. The folks I’ve hired have shown me they really want to work there and I’ve gotten to know them by their weekly returns for a job. Show me what I’d be getting. Trust me, when I am hiring it is YOU I will remember first.
Dear Teenage Job Seeker, thank you for reading this letter.
(Then again, it’s not like they will listen – Afterall they ARE teenagers and we all know THEY already KNOW EVERYTHING so what do I know?
Silly me thinking that 25+ years means anything. LOL