Where for no apparent reason your feet do some awkward landing and your shoe sticks to the carpet and you trip over your own feet.
I raise my hand high.
When I worked for Home Depot for all those years, I spent most of my time on the concrete floors. I found some great comfortable shoes that had some nice thick rubber soles on them. (We all know how good it is to have comfortable, happy feet vs cute shoes).
Problem was, rubber and carpet are not friends. So when I was faced with walking on carpet, I was constantly tripping and falling forward as my feet decided to stop right there. Or I managed to not lift my foot up and the toes caught.
Then I would fall forward a few feet, catch myself, look around to see who saw me, and then act like it was no big deal.
Don’t you hate it when you go to the Hardware store, spend an hour getting your supplies, drive all the way back home to do your project only to realize half way through that you forgot a piece critical to the project?
You would think my 22 years at Home Depot I would know better.
Now that I’ve stirred up a hornets nest with just the question, let me continue with my journey and then I’ll get your thoughts.
I’ll start with this…..Education comes in two packages…One is learned from textbooks and one from hands on experience. Both are important. The textbooks explain the “why” behind the “I do”…… More on this in a bit….
As I explained yesterday, I was set to go to college right out of high school. Not really knowing what to do, I applied to Cal State Fullerton and to the University of California Irvine. I was accepted at both. Right before classes began, I choose not to go. I broke my mother’s heart. I was tired of sitting in classes learning stuff. I wanted to get out in the world and start experiencing and learning hands on. I had a job for a couple of years and I loved it.
As it turned out, I had just gotten a new job with a local home improvement store. I started moving up the ladder and even relocated an hour away when I was 18 (dragging my best friend). Soon everyone started jumping ship to this new HUGE home improvement warehouse everyone was going crazy over. I was one of the last to jump ship. But I did. Yes, I had just turned 20 years old, and I was about to begin a 22 year career with Home Depot.
Home Depot was still in its early years then. I joined the 63rd store. When I left, there was way over 2,000. It was fun being part of a new young company. The founders really believed in letting you own your store / department / area and let me tell you, you learned a lot about business. I credit the great business mind I have now to the lessons I learned through the years. Some I learned the hard way.
I was a sponge from day one. I loved it all. And during the course of time, I pretty much did it all too. My claim to fame if you will was being able to relate to being a cashier, a sales associate, a dept lead, an assist manager, a store manager since I had walked in all those shoes. Even when I left the stores I still spent quality time in various regional and divisional roles. I moved to three states and at one point got to be part of developing not only new stores, but helping to grow 9 states as part of the Pacific Northwest Division. Which by the way, spending time in Utah & Montana, definitely reinforced how much I hate being cold. LOL.
But I don’t tell you this to impress you. No, I tell you this to explain why even with great intentions, I ended up not going back to school “after my year off” (famous last words of many a teen).
I was so busy “experiencing” and “learning” and “growing” I thought I was learning all the stuff some college could teach me. I learned everything you could about Profit and Loss, Stats, Ordering, Managing, Leadership, Human Resources, you name it. Home Depot put me through some great training classes and even better, my passion became about teaching and developing others.
People would ask me, what do I want to be remembered for long after I left HD and I would always say the same thing. I want to be remembered as a coach, a mentor as someone who helped teach them great tools to be successful. And to toot my own horn for a moment, I think that is how I will be remembered.
Ok, great Tammy, how does this all tie into what the heck you are trying to say here????
At one point I was Director of Learning overseeing like 9 states. Our HRVP got promoted and I was given the temporary assignment of overseeing our HR Department. Lucky me got to do both jobs. And I LOVED it. I had a blast that year as we were going through an exciting time in HR for our company with lots of changes. I got exposure to even bigger things within our company that really drilled into my head the “big hat vs little hat” that is often going on in any company (Store needs vs Company needs).
Then I got hit by the bus. The decision I had made 17 years prior finally bit me in the butt. For the first time my 15 year career (at the time) I was not able to achieve a position I wanted due to a lack of a degree. Forget how successful I was in the role, I didn’t have the piece of paper that someone felt was more important than the experience and execution. I could not keep the position I had been working hard to make permanent. I was about to begin a series of lessons on College Degrees vs Experience.
Realizing that being mad wasn’t going to solve the situation, (don’t get me wrong, I was still hurt) I realized that I needed to make a decision, if I wanted that next level, I might have to get a degree. This was hard not because I hated school, I actually love learning. I think it was more mentally hard because it was a turning point in the company. For the first time it became about having a college degree vs experience. In most companies that might seem normal, but for our’s, it was famous for “kids” working their way up from cart pushers to Vice Presidents. And these were some fantastic minds who learned in the trenches.
So I enrolled in an online college to get my “degree” that would teach me more than I already knew. So I did what a lot of working adults do, I worked 50-60 hours a week, traveled (remember I covered 9 states at the time) and went to school on-line. What I discovered was, I was now spending thousands of dollars to learn the “book” reason behind what I already knew. I was in actual debates with people about how to correctly do something that I was doing and they “hoped” to do someday. It was crazy. But I pushed through.
After a year of doing this, I needed to make a change for family reasons and I took a step back career wise and moved to Arizona. The position was still great and I got to travel all over Arizona (even New Mexico for a year). However, during the transition and all that was on my plate traveling between Seattle and Arizona for a few months, I had to put school on hold. Once things settled down, I had to decide if and when I would return to school.
As life would have it, I didn’t. I had a lot going on and school costs racked up and there was a part of me that regretted going into debt all that money for a year to really not learn anything new. So I put it off again. Then a year or so later, I was hit in the face again by that same decision. Another position I was more than qualified for, was denied due to a piece of paper. I was even apologized too but “rules” were “rules”.
I remember the hurt I felt at the time that here I dedicated over half my life to a place, proved through my performance what I was capable of and a little piece of paper decided my fate once again.
But, as I’ve shared through my blog many times. I don’t dwell on the bad that happens. I try to learn from it and move on. I try to live my life without regrets. I made the best decisions I could at the time with the information I had. But if I was to have only one regret, it might be around this school decision.
Not that I didn’t go 25 years ago. I do not regret that. Had I gone, I never would have ended up at Home Depot and I never would have gained all the wonderful, valuable business and leadership knowledge I have. The lessons I learned about providing great customer service. I wouldn’t trade that for the world. I thank Bernie Marcus and Arthur Blank (founders of HD) for all they exposed me to and allowed me to do. I have no regrets about that decision. I loved my overall experience there.
My regret is not finishing the online courses once I moved to Arizona. Because once again the debate of Degree vs Experience is impacting my life.
As I stated yesterday, I am now looking to go back out into Corporate America. Guess what seems to be the #1 qualification on jobs that I am more than qualified for? You got it… Bachelor’s Degrees. Yes, the piece of paper is haunting me again. LOL.
Now it is about convincing someone that my experience is just as valuable as the paper. That the 22 years at HD and the almost 4 years of running my own business has more than given me the tools needed to be successful in many areas. My proven leadership, customer service and business skills would be a great asset to any company.
I do not write this long-winded (sorry) post to feel sorry for myself or to knock anyone that has worked hard to achieve their degree. I applaud those that have their degree. I know how hard it can be to learn new stuff in areas you may or may not have experience in. I know that someone who shows dedication to completing college will no doubt show that same dedication in learning the hands on experience they will gain.
My issue lies in the theory one is better than the other. Sure there are some jobs that you absolutely need the college experience before diving right in. But we have swung this pendulum too far. Businesses are foolish to turn away great experience just because someone lacks the degree. Businesses need a combination of both. Each brings a talent that is valuable and if hired right, will help any company exceed. Experience hits the ground running and making an impact, degrees will learn and grow into fabulous leaders. Those with both are definitely a prize.
I do not say this only because I am in this spot. No, I say this from experience. I’ve had the pleasure of working with those that achieved their degrees either first or later in life and I’ve had the pleasure of working with those that never did. Both sides have their fair share of idiots. Both sides have their share of exceptional leaders. But no matter how you slice it, the perfect person for the job is the one that has the ability to achieve the goals set out by the company and who help the company, its people and it’s customers to the next level. Regardless of how they got there.
I have often wondered through the years, how much great talent is missed by a company by either picking solely by experience or by college education. We say we want the best talent possible, but do we often miss out due to false beliefs that one is better than the other?
College Degree vs Experience???
I ask you…..
Is one really better than the other?
Thank you for hanging in there through my long post. (if you didn’t just skip to the bottom – which we know some of you did – LOL)
I promise to go back to my shorter ones now. But this has always been an important debate regardless of which side you are on. If talent is being missed due to false assumptions, we all pay the price.
Hopping off my soap box….. thanks for indulging me 😀
When we were little, people would ask us what we wanted to be when we grew up. Seemed like a simple question. Our imaginations run wild….Doctor, Lawyer, Cowboy, Ninja, Fireman (or woman), Superhero, Official Ice Cream Taster. Nothing was off-limits.
Well, I was one of those odd kids. I never knew. I knew only one thing. I wanted to be successful. I had no idea how, or what it looked like (other than visions of lots of money) but I never knew what I would be doing.
In my senior year when kids were deciding on college and what career paths to take. I was still at a loss. Being in honor’s classes, I was with all the kids who had their whole futures plotted out as lawyers, doctor’s, etc. These kids knew what they wanted and what schools they wanted to go to. They had it all mapped out. Not me. `
I had no idea. I waited till school was almost out to even apply for schools. When I was accepted, I was like “now what”? And much to my mother’s dismay, I chose not to go at the last-minute. I couldn’t imagine committing to four more years of school when I was clueless as to what was next. Like many kids, I decided to head out into the big bad world, with only my passion for excelling at what I do. I didn’t know what I would do, I just knew I would rock whatever it was.
So I set out on my path to success. Unsure of what I would be when I grew up. Knowing it would come to me when it was supposed to.
I ended up in a great job that I loved (more on that later) but I was still plagued by the never answered question of “What I wanted to be when I grew up?”.
When I “retired” after 22 years to take over my ice cream shop, I thought for sure inspiration would hit me on what I wanted to do with the next phase of my career as I ran my small business. Surely I would finally figure out what I wanted to be. After all, I had been pretty successful in so many different areas with Home Depot and now this small business, surely something would have taken over. The reality is, I loved all the things I was able to do and be a part of.
Now I am pondering once again, what I want to be when I grow up. I spent the past year trying to figure it out, but nothing would ever stick. I was right back where I was 25+ years ago trying to figure out this age-old question. Now I need to head back out into the business world. (Yes, even bribes with ice cream doesn’t pay the bills).
I’m looking at various areas, but really want to find a company I can love as much as I did Home Depot. I loved it there (ok, there might have been a time or two – but overall, I loved it). Do I go into areas I know I am great at? Do I try new things? I’d love to start a new business, but once again….doing what?
One thing I know for sure how to do is be me. I’m passionate about everything I do. I’m passionate about being the best at what I do. And I know I will be successful at whatever I end up doing.
I just wish I knew what I was going to be when I grow up?
Maybe since I always say remain a kid at heart, having an answer to this question would mean I could no longer be a kid heart, I’d have to be “gasp” a real adult. Maybe that is why I have mental block.
This week I will be doing a different type of post. This week I will be sharing some of my thoughts on this process to discover what I want to be and how I got here. I know each of our stories help others, so maybe some of you are facing or have faced the same thing.
Don’t worry, we will still have fun along the way. 😀
Today’s question is…..
Did you always know what you wanted to be when you grew up?
If you are like me, you have a special attachment to your name. I’m proud of my name. My name stands for ME. I hear my name and it is who I am. There is only one me. I would never change my name. For anyone. Period. In my world, my name represents who I am at any given moment.My name isn’t just a name… it is me.
My name is Tammy. Not Tamara. I don’t have a problem with the name Tamara. One of my best friends is named Tamara. I know two Tamaras as a matter of fact. But my name isn’t Tamara. It’s T A M M Y. Also, not Tami or Tammi. Once again, I’m fine with those spellings. It is who they are. Just not me.
My mother named me after the movie from the 60’s Tammy and the Bachelor. And yes, many an older man has sung the song to me through the years. Definitely creepy when I was in my teens and early 20s.
Ok, now with that said. I have a great story to share. I’ve told this story many times and people think it is hilarious. And it is 100% true.
It was around 1994, I was a 27/28-year-old Store Manager for Home Depot. One night while working late, the phone operator popped his head in my office and said that I was going to love this call. A woman was on the phone, freaking out and wanted to speak to THEE Store Manager.
I told him no problem, just shoot her over. He said you might regret it, then laughed as he left to go transfer the call.
Here is what happened next…
ME: Hi, this is Tammy how can I help you?
CRAZY LADY: Who is this? (with a mean tone)
ME: This is Tammy, how can I help you?
CRAZY LADY: I want to speak to the Store Manager! (even more irritated)
ME: Ma’am, my name is Tammy and I’m the Store Manager how can I help you? (trying to stay as nice as I can)
CRAZY LADY: You can’t be the store manager! I want to speak to the store manager!
ME: Ma’am, I promise you I am the store manager, how can I help you tonight? (now I’m starting to laugh inside)
CRAZY LADY: What is your name again?
ME: Ma’am, my name is Tammy, what can I do for you?
CRAZY LADY: That isn’t your name! What is your real name?
ME: Ma’am, my real name is Tammy how can I help you?
CRAZY LADY: WHAT IS THE NAME ON YOUR BIRTH CERTIFICATE!!!? (she punctuates each syllable in case I’m a little slow)
ME: (now a little irritated) Ma’am, my name is Tammy Adams and that is what is on my birth certificate. How can I help you today?
CRAZY LADY: Well you need to change it!
ME: (ok, I bite) Ma’am, why should I change it?
CRAZY LADY: No man is going to take you seriously with a name like that.
ME: (oh no you didn’t) Ma’am, I’ll keep that in mind, what can I do for you today? (before I say something I regret)
CRAZY LADY: You know, some people think I’m crazy, (some????) but I actually have an above average IQ. (you don’t say)
ME: That’s great, so ma’am what can I do for you today?
Twenty minutes into the call I learned she had a concern with the relocation of the store we were just starting. She felt the construction folks were about to create a massive catastrophe with the way they were building the berm for the dirt walls. I wont bore you with the rest of the story. But let’s just say this is how it ended….
CRAZY LADY: You know, you really should change your name.
ME: Yes ma’am, I’ll keep that in mind….
100% True Story – I Pinky Swear
Thank you crazy lady, for giving me one of the best stories I get to tell through the years. And maybe, just maybe, this phone call helped reinforce my passion for what my name is.
We are on a roll now, T minus 22 days until our laugh a day begins.
Little old white haired man waddles up to the returns desk when I worked at Home Depot. Real seriously he looks at me and asks “Why do Eskimo’s wash their clothes in Tide”. I look at the other person up there with me, we both shrug and go, “we don’t know, why?”
The little old man says “Because it’s too cold out tide”
Then he turns around and waddles away…..
Now for those of you who might be joked challenged, not only is the behavior of the little man funny, but this has been one of my favorite jokes. In Tide (inside) too cold Out Tide (outside). LOL. Still makes me laugh just typing it. I’ll always remember that little white haired man.