Those that know me know how much I pride myself on great customer service. Through the years I have preached not talk back or get into arguments with them. It’s not so much that the customer is always right; it’s more about providing great customer service. Some folks will have bad days. If a customer gets upset they are normally mad at the process or the company, not necessarily you so don’t take it personal. But there are some things I do not put up with and that is customers abusing my people. You can yell at me if you are mad, but not them. Besides, I’m way better at keeping my mouth shut when people piss me off. Well, let’s say I WAS good at keeping my mouth shut.
So, the other day, the following happened….
One of the joys of our ice cream shop is how we have 31 flavors (32 if you count them – we know you remind us every day smarty pants). Many people get flavor overload when trying to make a decision when faced with so many options. So we stand there for what feels like hours waiting for people to make a choice. It is painful to say the least. And often times it kills me just standing there when I have tons to do.
So, one of these wonderful moments were occurring the other day. This one lady and her friend were deciding. This one lady was taking F O R E V E R. Finally her friend realized it and said, “Hey, we need to decide, I’m sure she has other things she’d like to do vs waiting for us.” (awe, how nice of her).
To which her friend replied, “ITS HER JOB TO STAND THERE AND WAIT FOR US. THAT’S WHAT SHE GETS PAID TO DO.”.
NO SHE DIDN’T JUST SAY WHAT I THINK SHE SAID!
All my years of being good, left me in one minute. Before I knew it, the following left my mouth, “ No, it’s NOT my job to wait for you. I actually don’t have to wait at all. I CHOOSE to stand here waiting for you.”
She then said, “YES THEY PAY YOU TO STAND THERE.”
Now I’m not getting any happier in this situation as you can imagine. My well controlled smart ass continues to use its outside voice. “THEY, dont pay me anything, I own the place, I don’t have to WAIT for anyone. As I said, I CHOOSE to wait, now what would you like?”
Needless to say, her friend was very embarrassed, (she had no reason to be – not her fault her friend is a spoiled brat with no respect for others – especially those that are offering her their services).
The morale of the story boys and girls is this…
While yes you are paying for goods or a service, those that are helping you usually are trying to give you great service out of a desire to give you a great experience. There is no need to be rude to them when they are not rude to you. Yes there are rude service people out there. Fine, be rude back if they deserve it if you want, but there is no need for you to be rude to them when they are JUST DOING THEIR JOB as you say. LOL.
Ok, maybe I let this get to me for no reason. Maybe I’ve worked too long with no time off. Maybe I was bored of waiting for her. Or maybe, just maybe – She was just a BITCH.